After an offer completion, Gems are typically rewarded within a few hours by our partner, Tapjoy.
We recommend that as soon as you start an offer, check its status to ensure it's being tracked.
To check the status of your offers:
- From the Offerwall, tap the 3 horizontal lines (top left)
- Tap on "Reward Status"
- Tap on 'Contact support'
- Is the offer under the 'Open' tab or 'Rewarded' tab?
On that page look for the particular offer you're waiting on.
- If the offer is not listed, it is not being tracked at all so you should try a different offer.
- If the status says "Ongoing (waiting for advertiser's approval)" then it shouldn't be much longer for your Gems to be credited!
- If the status says Rewarded but you haven't seen the Gems , submit a ticket to our Support team so we can check your history of Gems earned from the Offerwall.
- If the status says something other than Pending or Completed, or it's been in Pending for quite some time, you will need to contact Tapjoy as they run these offers.